FAQ's    
 

       1, How do I book?
Booking is easy, simply click 'Click here to book online' at the top of any page and follow the instructions or give us a call on 01442 213200.

       2, How long are the games?
Before each game there is a briefing that lasts approximately 15 minutes explaining how to play, then 30 minutes actual game time.

      3, Is there a booking fee?
 Yes, the online booking fee is just £1, which will be added to your total cost. There is no booking fee if you phone us direct on 01442 213200.

      4, Do I have to pay upfront for my booking?
If making a booking over the phone we can hold a booking for 1 week with no deposit, after that we require a 20% non refundable deposit, followed by confirmation of numbers and full payment 1 week before the event. If booking online the 20% deposit needs to be paid when making the booking, if the booking is under a week away then full payment will be needed.  

       5, What is the minimum age to play Quasar?
We recommend the minimum age for the birthday person is 8, we understand that in this case there may be 7 year olds invited to the party, as long they are able to wear the equipment they should be ok to play.

       6, What if I turn up with more people on the day?
When you book we only reserve the number of spaces you pay for so we cannot guarantee to fit in additional players. We would advise for you to contact us straight away if you wish to increase your numbers so we can check availability as games may already be fully booked.

       7, How do the birthday parties work?
The parties last for 2 ¾ hours, we ask you to be here 20 minutes before your first briefing so we can take your food order and be ready to start on time. The briefing then lasts approximately 15 minutes and then 30 minutes actual game time.
 
You then have a 30 minute break while having your food, then back in for your second game. When this finishes you have a further 15 minutes for your slush drinks.
 

       8, Can I bring my own food?
If you are have bought our party package you are welcome to bring along a cake and cold nibbles for the party guests. 

       9, If I book a birthday party do I get exclusive use of Quasar?
The Quasar arena holds up to 44 people at one time, what ever number you book for the rest of the spaces will be sold to the general public. The only way of having exclusive use of the arena is by paying for 40 spaces.

      10, Can we watch them playing?
We now have four 40" LED TV's in the diner area so you can follow the action.

      11, Where are you?
We are located in the pedestrianised area of Hemel Hempstead town centre above WHSmith. Please click here for a map of local car parks

      12, One of my guests has food allergies?
Please follow this link for our Food Allergy Information